US/ HR Helpdesk Professionals
- Deloitte Consulting
- 0 - 5 years
- Hyderabad
- 7 months ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
- Respond to customer HR inquiries through multiple channels - Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
- Develop an understanding of US Human Capital Management (HCM) nuances, including payroll, benefits, talent, policies etc.
- Gain hands-on experience with applications like Workday, Oracle, SAP, and UKG.
- Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
- Communicate (verbal and written) with customers from different countries and cultures.
- Utilize the client knowledge base to find answers and solutions independently
- Own incidents/issues end to end with minimum guidance.
- Understanding and adherence to contractual goals and Service Level Agreements (SLAs)
- Document recurring and known service request resolutions in the knowledge base.
- Demonstrate flexibility in working in different shifts (24x7 operations).
- Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently close tickets, showing proficiency in client service
Job Classification
Industry: Management ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Head - Shared ServicesEmployement Type: Full timeContact Details:
Company: Deloitte ConsultingLocation(s): Hyderabad+ View Contact
Keyskills: HR shared services Ticketing Hr Service Delivery ERC HRSS CTK
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Deloitte Consulting
Indias impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, e...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in