Billing Specialist - Hyderabad / Secunderabad
- Randstad
- 4 - 9 years
- Hyderabad
- 14 days ago
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Job Description
Billing Specialist Job description:
Billing management:
- Daily follow-up on unbilled revenue;
- Maintenance of billing schedule for a designated customer portfolio;
- Verification of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors
- Accurate and timely generation and processing of invoices for services rendered to a designated customer portfolio
- Creation of credit notes as needed in correspondence with credit note process;
- Communication and coordination with local PoC(s) about changes in customer invoicing requirements
Customer communication:
- Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;
- Providing the customer with clear and concise explanations of billing details, payment terms, and policies as needed.
Issue resolution & escalation management:
- Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;
- Escalation of billing issues to the appropriate team members for resolution as needed;
Reporting and Analysis:
- Regular generation of reports on billing activities, credit notes and outstanding invoices;
- Regular reporting to local PoCs on escalations;
- Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency
Collaboration:
- Follow-up with designated team(s) in order to ensure completeness and accuracy of billing data before billing;
- Collaboration with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;
- Participation in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;
- Participation in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.
Reporting to:
- Manager or above
Shift Timings:
- 12:30 pm to 9:30 pm IST
To be successful in this role, you should have:
- Customer service oriented and self-motivated
- Strong written and verbal communication skills
- Excellent analytical skills and organization skills
- Proficiency with Microsoft Office (advanced Excel skills) and Google Suite products
- Ability to recognize gaps in current processes and recommend solutions
- Desire to achieve excellence and success
- Desire to be trained for management position
Qualifications:
- Bachelors degree in finance and accounting,
- Minimum of 5 years of experience in billings and reconciliations along with good command over excel
- Billing or Accounting knowledge
- Advanced excel skills
Job Classification
Industry: Recruitment / StaffingFunctional Area: Recruitment / Staffing
Role Category: Finance & Accounting - Other
Role: Finance & Accounting - Other
Employement Type: Full time
Contact Details:
Company: randstad offshoreLocation(s): Hyderabad
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About company Randstad is the worlds largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the lab...
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