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Moveit Professional @ NTT DATA

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 Moveit Professional

Job Description

Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
  • Lead and manage incident and request handling
  • Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
  • Ensure system/application alerts are promptly acknowledged and actioned
  • Escalate complex issues to STO management and leadership as necessary
  • Lead and support patching, upgrades, and configuration changes with onshore team members
  • Manage high-priority incidents and requests related to file transfers
  • Ensure strict compliance with audit controls and evidence requirements
  • Lead troubleshooting of complex file transfer issues and support Lvl1 team members
  • Mentor and share advanced knowledge with Lvl1 analysts
  • Identify and help implement automation and optimization opportunities
Experience:
  • Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
  • 5-7 years of experience in a security operations role.
  • Proven advanced troubleshooting capabilities
  • Exceptional communication skills and the ability to mentor junior team members
Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
  • Lead and manage incident and request handling
  • Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
  • Ensure system/application alerts are promptly acknowledged and actioned
  • Escalate complex issues to STO management and leadership as necessary
  • Lead and support patching, upgrades, and configuration changes with onshore team members
  • Manage high-priority incidents and requests related to file transfers
  • Ensure strict compliance with audit controls and evidence requirements
  • Lead troubleshooting of complex file transfer issues and support Lvl1 team members
  • Mentor and share advanced knowledge with Lvl1 analysts
  • Identify and help implement automation and optimization opportunities
Experience:
  • Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
  • 5-7 years of experience in a security operations role.
  • Proven advanced troubleshooting capabilities
  • Exceptional communication skills and the ability to mentor junior team members

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Security
Role: Security Engineer / Analyst
Employement Type: Full time

Contact Details:

Company: NTT DATA Business
Location(s): Hyderabad

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Keyskills:   Automation Networking DNS SMB Mentor TCP/IP Management Troubleshooting Security operations Auditing

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