Moveit Professional
- NTT DATA
- 5 - 7 years
- Hyderabad
- 6 months ago
- Email to a friend
- Report this job
Job Description
Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
- Lead and manage incident and request handling
- Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
- Ensure system/application alerts are promptly acknowledged and actioned
- Escalate complex issues to STO management and leadership as necessary
- Lead and support patching, upgrades, and configuration changes with onshore team members
- Manage high-priority incidents and requests related to file transfers
- Ensure strict compliance with audit controls and evidence requirements
- Lead troubleshooting of complex file transfer issues and support Lvl1 team members
- Mentor and share advanced knowledge with Lvl1 analysts
- Identify and help implement automation and optimization opportunities
Experience:
- Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
- 5-7 years of experience in a security operations role.
- Proven advanced troubleshooting capabilities
- Exceptional communication skills and the ability to mentor junior team members
Your Role
As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.
Key Responsibilities:
- Lead and manage incident and request handling
- Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
- Ensure system/application alerts are promptly acknowledged and actioned
- Escalate complex issues to STO management and leadership as necessary
- Lead and support patching, upgrades, and configuration changes with onshore team members
- Manage high-priority incidents and requests related to file transfers
- Ensure strict compliance with audit controls and evidence requirements
- Lead troubleshooting of complex file transfer issues and support Lvl1 team members
- Mentor and share advanced knowledge with Lvl1 analysts
- Identify and help implement automation and optimization opportunities
Experience:
- Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
- 5-7 years of experience in a security operations role.
- Proven advanced troubleshooting capabilities
- Exceptional communication skills and the ability to mentor junior team members
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Security Engineer / AnalystEmployement Type: Full timeContact Details:
Company: NTT DATA BusinessLocation(s): Hyderabad+ View Contact
Keyskills: Automation Networking DNS SMB Mentor TCP/IP Management Troubleshooting Security operations Auditing
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