Package Solution Consultant - Digital
- Icertis
- 10 - 12 years
- Pune
- 3 months ago
- Email to a friend
- Report this job
Job Description
1. Value Orientation & Consulting:
- Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives.
- Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation.
- Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes.
- Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices.
2. Application Design & Solution Development:
- Lead the design & development of a comprehensive solution that meets all customer requirements.
- Apply Usability & Digital transformation principles in designing the solution.
- Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects.
- Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation.
3. Being a Subject Matter Expert (SME):
- Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame.
- Develop a strong understanding of CLM, Industry and Procurement & Sales processes.
- Stay updated with emerging technologies especially GenAI, EAI and reporting
4. Customer Management & Rapport Building:
- Build strong relationships with customers, fostering trust & collaboration throughout the implementation process.
- Demonstrate assertive & effective communication in managing customers expectations and addressing concerns.
- Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management.
5. Other Responsibilities:
- Ability to conduct end to end workshops and whiteboarding.
- Training, documentation, compliance of project management process & systems.
- Motivating and managing teams.
- Understanding of project financials.
- Quality assurance and quality control.
- Bachelors degree in computer science, Engineering, or related field; masters degree preferred.
- Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions.
- 10+ years of experience in package solution consulting, with a proven record of successful end-to-end implementations.
- Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements.
- Proven Ability to translate customer requirements to business Value.
- Hands-on experience with product configuration, application design, and solution development.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: IcertisLocation(s): Pune
Keyskills: Procurement Computer science Business process Application design Customer management Change management Manager Quality Assurance Project management Manager Quality Control Subject Matter Expert
Similar positions
Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
