Job description @ IQX Global Solutions

Job Description

Job description

Are you a dynamic Team Leader with a passion for driving exceptional customer service and sales performance We're looking for a talented individual to join our team as a Customer Service and Sales Team Leader in Gurgaon, India!

Key Responsibilities:

• Lead and motivate a team of customer service representatives to achieve sales targets and deliver outstanding service.
• Drive sales performance through proactive outreach, upselling, and cross-selling opportunities.
• Ensure customer inquiries and issues are resolved promptly and effectively, maintaining high levels of satisfaction.
• Optimize team performance and operational efficiency through process improvements and best practices.
• Generate reports and analyze data to identify opportunities for growth and improvement.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• 1-2 years of leadership experience in customer service and sales, preferably in a BPO environment.
• Proven track record of achieving sales targets and driving revenue growth.
• Strong communication skills and the ability to inspire and motivate a team.
• Proficiency in Microsoft Office and CRM systems.

If you're ready to take on a new challenge and make an impact in a fast-paced, dynamic environment, we want to hear from you!

Apply now by sending your resume at ca***r@iq***************s.com.
Don't forget to mention "Customer Service and Sales Team Leader - Gurgaon" in the subject line.

Join and be part of a team that's passionate about excellence and innovation!

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Keyskills:   contact center operations call center development team leading team leadership contact center management customer experience