Service Desk Analysis Professional @ Leading Client

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Service Desk Analysis Professional

Leading Client
2 - 7 years
Mumbai
10 months ago
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Job Description

#Skill Service Desk Analysis #Notice PeriodImmediate
#Employment TypeContract #Job Description

Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system.

Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues.

User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets).

Escalation: Identify and escalate complex issues to higher-level support teams as needed.

Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues.

Service Improvement: Contribute to improving processes and procedures within the Service Desk.

Technical Skills:

Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications.

Communication Skills:

Strong verbal and written communication skills; ability to explain technical concepts to non-technical users.

Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction.

CoverageShould be ready to work in 24/7 environment.

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Mumbai

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Keyskills: Service Desk Analysis Service Improvement ticketing system service desk Documentation Technical Support troubleshooting

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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