International Voice/Non Voice - Virtual Drive @ Intouch

Job Description

Job Description: (Immediate Joiners)

About the Job: Are you a customer service professional with an interest in technology? If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution.

We are hiring for International Chat Process & Voice Process Immediate Joiners are preferred ( Customer support)

Interview Date : 01st April 2024 to 05th April 2024

Interview Time : 12:00 PM - 3:00 PM

Please use the below URLs to join the interview.

Meet - https://meet.google.com/ijk-opzh-fey

(Note - If You Get Shortlisted in the Interview you have to come for the Walkin Interview when we call you)

Job Responsibilities:

• Troubleshoot customers issues via Chat, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
• Troubleshoot network and connection issues.
• Manage customer expectations regarding estimated response times.
• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

Candidate Profile:

• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent Communication Skills,  Problem Solving and Customer Service Skills
• Strong analytical & Interpersonal skills

Preferred Skills/Abilities/Exposure:

• Graduate/Post Graduate
• Should possess effective and excellent communication skills (Verbal & Written)
• Willing to work in Night Shifts (24/7)
• 100% Work from Office

Perk and Benefits:

• PF and ESI / Health Insurance
• 2 way transportation both pick up & drop
• Incentive plans based on performance
• 5 working days with 2 week off

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