Business Analyst(MBA- Finance)- Gurugram @ Virtusa Consulting

Job Description

About PE Front Office (www.pefrontoffice.com) PE Front Office is the only comprehensive and integrated suite of products that has been developed with a focus on the front and middle office processes for alternative investment management. Our target customer includes Private Credit/Debt, Private Equity, Venture Capital, Fund of Funds, Real Estate Funds, Limited Partners, and Fund Admins. Currently, we have 100+ clients spread across 15 countries including US, UK, Europe, South Africa, Hong Kong, Singapore, and India Job Purpose Ensure customer success by driving the product implementation in a time-bound manner and customer retention through on-going support & customer engagement. Proactively support the presales process with participation in product demo and solutioning. Job Responsibilities Account Management (Onboarding, Implementation and Support) Customer onboarding and Implementation o Plan and conduct Kickoff meeting with the new customer o Drive the product implementation. in a time-bound manner and be responsible for overall project management & reporting. o Engage with customer to discover the requirements, prepare detailed requirements document, which includes new functionalities, custom reporting and data migration. Conduct walkthrough for the customer and get approvals. o Coordinate with the internal tech team to configure/customize the solution as per the customer approved requirements. o Verify the requirements are properly implemented before confirming to the customer. o Hand hold the customer team through the implementation and data migration phase. o Deliver product training to customers. o Presales Support: Assist the Sales team in customer specific solutioning and conducting demos Customer Support o Track requests/issues and ensure timely & effective communication/reporting is done with clients while maintaining the SLAs. o Query resolution by assessing & providing solution to customer queries in the moment or taking down details of issue & then connecting with technical team to provide resolution. o Analyze new customer requirements, including new functionalities, custom reporting and data migration. o Record, maintain and report the customer query support transactions. o Metric driven monitoring to track the usage of the software. o Continuous engagement with customer teams to drive adoption. Work across time zones o Onboard and support customers across different time zones o APAC, Africa, UK, EU, and US Skills & Competencies Minimum 3 - 5 years of relevant experience in IT Project Implementation or Business Analyst preferably in Fintech and BFSI Domain Business Analysis experience is mandatory. Project Management experience will be preferred. Effective communication skills, logical and analytical skills Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence. Ability to establish business relationships and speak before an audience in either a live meeting or web conference. Education: BTech, MBA (Finance Background preferred). Location: Gurugram (Haryana), India Job Type: Full-time Schedule: Day shift Education: Bachelor's (Preferred) Experience: Microsoft Office: 1 year (Preferred) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: BFSI
Functional Area: Not Applicable
Role/Responsibilies: Business Analyst(MBA- Finance)- Gurugram

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Keyskills:   IT Project Implementation Fintech Project Management Effective Communication Skills Business Analyst BFSI Domain Logical Analytical Skills Establishing Business Relationships