Senior Manager - BPO Transition - Navi Mumbai
- Hexaware Technologies
- 12 - 18 years
- Mumbai
- 7 months ago
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Job Description
Role of Senior Manager -
Responsible for delivering global transition projects and programs in the BPO domain, with a strong focus on risk management using Hexaware's in-house Transition Methodology along with preparing & presenting Transition solutions and plans during RFP/RFI stage.
Job responsibilities -
- The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location
- Responsible for end-to-end management of transition projects with 400-500 FTE's span from the inception phase till the project reaches stability post Go Live.
- He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same
- Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution.
- Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirement
- Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole.
- Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan
- Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
- Communication of the project progress to all stakeholders has to be done at regular / pre-defined intervals
- Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery.
- Should be leading a team of AM/DM/Manager across locations
Work Experience -
- Should have minimum 10 Years of experience with at least 5+ years of experience in BPO transitions
- Experience to include operations and transitions (multiple domains)
- Experience of project delivery in all aspects of the Transition Lifecycle Management
- Experience in Contract Management
- Project, Programme and Team management skills
- Worked on RFP/RFI and supported solutions
- Understanding and expertise in MS office, MS projects (Preferred)
Desired -
- Graduate & above (in any stream)
- PMP/Prince 2 certification (preferred)
- Should have knowledge of RFI and RFP
- Manpower Planning and Budgeting
- Strong Domain Knowledge
- Adept in stakeholders management
- Ability to multi-task - manage large, complex projects in parallel within defined cost, schedule, and quality as per project scope
- Strong understanding of BPM operations, IT-Infrastructure setup, quality and service level
- Proficient in the use of MS Office Suite of tools including Excel, Word & PPT
Kindly share your updated CV on vr******d@he*****e.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: ConsultingRole Category: Other ConsultingRole: Operations ConsultantEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: Transition Management Bpo Transition
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Hexaware Technologies
Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
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