Trainee @ Bajaj Finserv

Job Description

Objectives This role is on a contract basis and you need to register in the BOAT(Board of Apprenticeship Trainee) portal. Main Tasks Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking Support sales team activities by performing background research on customer accounts, prospects, competitors, and industry trends Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing Apply and maintain customer master data in SAP and document shipping. instructions Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to sales team Support implementation of business rules related to the customer order management process Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts Minimum Education and Qualification Required for the Position Education: Graduate in any Stream. Working Experience: Min 1 Year of Experience in Customer service or Fresher who want to set the carrier in Customer service- SCM. Technical & Professional Knowledge: Exposure in customer service / supply chain / sales support / controlling SAP working experience. Certification in SCM domain will be an added advantage Certification / Working experience in Analytics tools will be an added advantage Well versed with SAP Order to Cash (OTC) processes

Employement Category:

Employement Type: Internship
Industry: Manufacturing
Role Category: Manufacturing
Functional Area: Not Applicable
Role/Responsibilies: Trainee

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Keyskills:   Customer Service Customer Communication Credit Management Invoicing SAP OrdertoCash Sales Order Management Sales Team Support Customer Master Data Management NCM System Business Rules Implementation Sales Forecast Monitoring