Digital Transformation Consultant @ WNS Global Services

Job Description

Key Responsibilities: Process and Technology Consulting for BFS clients to transform their current operations using key technology levers like RPA , BPM, Analytics , Artificial Intelligence and ML and custom solutions. Work with Operations teams to identify reengineering opportunities upstream and downstream to streamline processes end to end by applying a structured, fact based, and disciplined methodology to influence Business Outcomes of BFS clients. Create and embed a continuous improvement framework focused on performance by diagnosing process improvement opportunities through research & analysis of data including customer journey mapping and business process mapping. Experience in front-line business consulting, presales support, crafting solutions, responding to RFXs and delivering presentations to management teams as part of service provider organizations Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the customer experience. Interact with clients, perform data analysis, assess processes and systems, and make recommendations on client initiatives. Build and manage project plans, create and run project portfolio management efforts, and work to become a trusted advisor to senior-level client staff Work cross functionally with sales, transition, operations, service and back office functions to improve processes throughout the business. Inform, influence, negotiate & persuade internal/external stakeholders in relation to digital transformation initiatives Desired Skills and Experience: 7-10 years of experience with a major consulting firm or 7 years of experience in a corporate role delivering strategy and operations projects for BFS clients with an emphasis in business transformation at the intersection of new operating models and new digital technologies Expert at Lean/Sigma, Process reengineering and Customer Journey mapping Well versed with newer solutions like RPA, BPM, Analytics, Artificial Intelligence, Chatbots, etc. Proficient in MS-Excel (VBA), PowerPoint and Data Visualization Tools such as Tableau, Power BI etc. Excellent program management skills including developing project plans, resourcing and budgeting projects, and managing a disciplined execution methodology with both internal (direct) and external (indirect) team members. Ability to analyze financial and operational data and synthesize findings in common business language. Good Domain understanding is desirable Ability to work with leaders in a matrix organization Excellent business writing and presentation & communication skills. Superior organization skills with the ability and desire to balance multiple projects of varying complexity at the same time. Qualifications Graduate or MBA

Employement Category:

Employement Type: Full time
Industry: KPO / Analytics
Role Category: KPO / Analytics
Functional Area: Not Applicable
Role/Responsibilies: Digital Transformation Consultant

+ View Contact

Keyskills:   BPM Analytics Artificial Intelligence ML Customer Journey mapping PowerPoint Tableau Power BI Program management Financial analysis Operational analysis Business writing Communication skills Organization skills RPA LeanSigma Process reengineering MSExcel VBA Data Visualization Tools Domain understanding