Lead specialist @ HCL Technologies

Job Description

Job Description Lead Specialist Job Summary Location: Chennai Project role: Lead specialist Qualification: B-Tech Experience: 2.5-5 Years Skills: Automation No. of positions: 1 Job Description: "- Mainframe Infrastructure with Systems Programming background. z/VM, z/Linux, z/VSE operating system experience Provide support for z/VSE and z/VM operating systems and applicable OEM software products. Installation and maintenance of the IBM operating system and program products Installing OEM software Provide support for disaster recovery plan. Implementing z/VSE and z/VM operating system and/or program product specific corrections ( PTFs ) and Upgrading, maintaining, enhancing or providing new options to any vendor z/VSE and z/VM product " To provide support for on call escalations and doing root cause analysis of given issue To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory. requirements and company policies Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Employement Category:

Employement Type: Full time
Industry: IT
Role Category: IT Services & Consulting
Functional Area: Not Applicable
Role/Responsibilies: Lead specialist

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Keyskills:   Automation Systems Programming zLinux zVSE Mainframe Infrastructure zVM IBM operating system OEM software disaster recovery plan PTFs