Director Of Operations @ M/s Chauhan Crane

Job Description

Job description

This incumbent will be responsible for leading the Individual Life Insurance Services Business Backend Operations LoB. This individual will manage and lead operational improvement initiatives, provide issue identification and resolution, provide work plans at the required level of detail, provide improvement recommendations and roadmaps and scope projects, and involve relevant others. The person would also be responsible to develop First Line Managers, Managers/Sr Manager and Associate Director and ensure there is continuous learning program in place fostering a high-performance environment.

Role & responsibilities

Service Delivery & Team Management

• Track and report all process metrics (Operational & SLA).
• Complete implementation of Operations volume and capacity forecasting model to ensure adequate capacity to manage demand & Initiate work to implement process maturity model.
• Maintain & strengthen process governance and partner communication.
• Develop and implement strategies to continually improve processes, quality, and the customer experience in a cost-effective manner, leveraging quality improvement tools and methodologies such as Lean and Six Sigma
• Build a strong succession pipeline in place.

Business partner engagement

• Always maintain a strong positive client relationship and achieve/exceed satisfaction expectations.
• Collaboration with multiple stakeholders across the line of business
• Integration and alignment with function's vision and strategy

Support strategic objectives.

• Incremental net contribution of 5% to bottom line, through Productivity and Cost Efficiencies.
• Continually measures and evaluates all work processes using Lean, Six sigma, and other improvement methods.
• Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
• Implements change or develop new processes as necessary to provide the ability to better service multiple work types.
• Drive the Strategic Transformation initiatives linked to Automation and Digitization aimed at enhancing client experience and generating savings for the organization.

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Keyskills:   demand planning business strategy operations team handling operations management strategic planning supply chain optimization