Global Head of Professional Services @ Msr Cosmos It Llp

Job Description

My Client is a leading provider of software and managed services that bring automation and control to post-trade operations, is a market leader with more than 1,500 customers. This includes more than 70 of the worlds top 100 banks alongside the worlds leading asset managers, custodians and broker dealers. At the heart of this success is the ability to respond to client, market and regulatory changes through innovative solutions. That is why, even in challenging market conditions, the company continues to invest more than 20% of revenue back into research and development. ABOUT THE ROLE We are seeking a dynamic and experienced head of professional services to lead a diverse team of approximately 100 FTEs encompassing consultants, solution architects and project managers located in Asia, Middle East, Europe and North America. In this critical role, you will play a pivotal role in shaping the future and delivering excellence to our clients within the financial services. industry. KEY RESPONSIBILITIES Lead a high-performing team of service delivery professionals, fostering a culture of excellence and client-centricity, providing technical and business acumen expertise in setting and delivering on the business direction and strategy. Oversee the entire project lifecycle from pre-sales engagement and solution design to implementation, training and ongoing support, ensuring successful client outcomes. Develop the global team, ensuring talent, succession planning and performance management are central to the working practices of the organisation. Develop best practices, standards and methodologies to deliver solutions seamlessly across on-premise and cloud platforms. Partner with key stakeholders across the organization, including sales, product management, development and account management to ensure a seamless and integrated client experience. Ensure a culture and practice of effective risk & control management, utilising the development of metrics to ensure transparency. Provide strategic insights and recommendations to the leadership team on market trends and opportunities. Build and maintain strong relationships with our clients, representing our firm as a trusted partner. KEY SKILLS AND EXPERTISE 10+ years of experience in professional services leadership roles, with a proven track record in developing and growing professional services teams. Strong leadership skills with the ability to motivate, inspire and develop a high performing team. Expert knowledge of financial services operations and the regulatory environment preferably with deep knowledge of reconciliations. Ability to demonstrate strategic deliverables with a data-driven approach to decision making and problem solving. Commercially astute, strong budget management and proven delivery on measurable business/commercial targets. Leadership experience of senior client stakeholder management across a complex global organisation. Participate in local / regional internal and external forums and committees to ensure insight and branding opportunities are optimised. Willingness to travel up to 25% to manage operations and engage with clients

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Global Head of Professional Services

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Keyskills:   Leadership Professional Services Budget Management Stakeholder Management Financial Services Operations Regulatory Environment Reconciliations