Walk-in Interviews _ Customer Services
- Etraveli India
- 1 - 6 years
- Mumbai
- 1 month ago
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Job Description
About Us
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industrys tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland.
Job Description :
We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:
- Working on schedule change reservations a minimum of 40 PNRs a day
- Handling calls /chat of customer queries
- Reporting to the Team Lead to achieve goals
- Responsible to check all queues of a schedule change and contact Airlines to check for alternate options.
- Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
- Handle misconnections and get the flights confirmed by the Airlines.
- Multi-tasking and ready to adapt to new situations and challenges or role reversal
Requirements :
- 1 year of experience in the customer service industry
- Knowledge of the Travel Industry would be a plus
- Good written and verbal communication.
- Experience/relieving letters of the past company is
mandatory - Ability to work in different shifts (Includes night shift)
- Self-learning and being able to take initiative are very important.
Perks and Benefits
You get trained on the top 3 GDSs (sabre, Amadeus & Galileo) Get yourself transformed from a Fresher in Travel industry into a seasoned travel agent.
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Walk-ins
Contact Details:
Company: Etraveli IndiaLocation(s): Mumbai
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Etraveli India
About company Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold...
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