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Application Tech Support Practitioner @ Accenture

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 Application Tech Support Practitioner

Job Description


Project Role :
Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :IBM WebSphere DataPower
Good to have skills :
NAMinimum 2 year(s) of experience is required
Educational Qualification :
15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes.- Stay updated with the latest technologies and industry trends.
Professional & Technical
Skills:
  • - Must To Have
    Skills:
  • Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in system monitoring and performance optimization.- Hands-on experience in scripting languages like Python or Shell.- Knowledge of network protocols and security measures.
    Additional Information:- The candidate should have a minimum of 2 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Network Service Technician
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Hyderabad

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    Keyskills:   python application troubleshooting ibm websphere datapower troubleshooting shell scripting rest web services xsd soap ui networking websphere message broker technical support xpath java wsdl xml system monitoring json xslt api soap datapower

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