Senior Manager - CloudOps - Pune - Icertis

Job Description

• Develop and execute the overall upgrade and deployment strategy in alignment with the organizations goals and objectives.
• Collaborate with other departments to ensure timely notification and escalation of possible issues/problems, root cause analysis and recommendations for resolution.
• Track and develop support triage and escalation workflows and ensure adequate team availability.
• Ensure timely resolution of incidents and minimized downtime, implementing strong incident management processes, and identifying root causes and preventive measures.
• Drive operational excellence through metrics, manage and improve upgrade and deployment cadence.

Required Skills:

• bachelors degree in computer science, Computer Engineering or related field and equivalent practical experience
• 15+ years of proven experience in development or support globally distributed cloud SaaS services.
• Experience with public cloud technologies (Azure, AWS etc) is a must.
• Experience with SaaS platform (architecture, development, support, and troubleshooting)
• Experience with SDLC such as building, unit testing, code analysis, release process and code coverage.
• Experience developing and/or maintaining production-grade cloud solutions in virtualized environments such as Pivotal Cloud Foundry.
• Experience with automation tools like Ansible, GIT, Experience with monitoring tools like Datadog, Azure AppInsights
• Extensive experience in deployment automation, service monitoring and CI/CD process, configuring and utilizing version control tools like GIT.
• Experience in designing, analyzing, and troubleshooting large-scale distributed systems.
• Knowledge of ITIL concepts including Service Management and Service Delivery and experience
• Experience in handling production support incidents and connecting between Developer/Operations team to perform deep dive analysis work on RCA.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Service management Automation Production support Problem management Incident management Unit testing Troubleshooting SDLC Monitoring