Team Leader Call Center @ Jobpro Recruitment

Job Description

Lead a team of customer service reps and provide quality customer support and services via Outbound Calls, E-mails, and Chats Carry out supervisory responsibilities for the process and answer incoming calls, e-mails, and chats while responding to customer's queries or issues Deliver internal and external reporting dashboards Provide resolution for all people and client-related issues while doing on-the-feet thinking Identify process loopholes and suggest improvements Ability to clearly interpret the management needs and deliver as per expectations Be available as per business requirements and show flexibility in work hours Research, identify, and resolve customer complaints using applicable procedures Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable Recognize, document, and alert the management team of trends in Calls, Emails, and Chats To ensure desired customer delight by providing satisfactory response to customer. interaction. Manage Customer Interactions through chat Inbound & outbound (voice contact) through his/her team for the various services. Creating an inspiring team environment. Evolve more effective work processes for improving customer interactions. Constantly monitor & review performance metrics for achievement of objectives

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: BPO / Call Center
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Call Center

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Keyskills:   Customer Service Supervisory Skills Reporting Problem Solving Process Improvement Adaptability Research Communication Skills Team Management Performance Monitoring Complaint Resolution