Onboarding Analyst - Team Leader @ Jobpro Recruitment

Job Description

We are seeking an Implementation Specialist that will work closely with our business partners and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests. Job Summary As a Implementation Specialist you will work closely with our business partners and be responsible for coordinating all aspects for Card and Cash Management set ups. The Implementation Specialist will handle a high volume of simultaneous requests. Job Responsibilities Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements Exhibit ownership of on-boarding experience and client satisfaction Ownership of internal communication and status updates Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Demonstrate creative problem solving and solid judgment/decision making . Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements Diligent awareness of risks in our processes in a timely manner Ownership, escalation and resolution of risk issues when they occur in a timely manner Manage activities with internal clients and business partners Recording observations & escalate wherever necessary Identifying items which needs Remediation & Amendments. Identifying gaps/exceptions and recommending possible solutions. Reporting/MIS Project Management. Required Qualifications, Capabilities and Skills Graduates with minimum of 5 years of experience. Demonstrated problem solving ability through interaction with internal and business partners Exceptional verbal and written communications skills. Communication is paramount. Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Excellent logical, analytical skills and attention to detail Knowledge of Microsoft Suite of products Aptitude to work with numbers and deadlines. Proactive approach Knowledge of TS & CB Products and Operations will be an added advantage. Ability to grasp/learn new products/audits which are currently not in scope

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: BFSI
Functional Area: Not Applicable
Role/Responsibilies: Onboarding Analyst - Team Leader

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Keyskills:   Project Management Problem Solving Interpersonal Skills Analytical Skills Time Management Risk Management Verbal Written Communication Attention to Detail Microsoft Suite