Help Desk Coordinator @ Coforge

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Help Desk Coordinator

Coforge
4 - 9 years
Delhi, NCR
7 months ago
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Job Description

Role & responsibilities

This resource would be responsible for Helpdesk services such as logging complaints of the users, assigning severity to each call, Allocating the call to the concerned technical resource and tracking each call to its resolution.
Analyse call statistics and ensuring that all calls are attended satisfactorily and within the time limit specify in the service level agreement.
He / She would also be responsible for management and tracking of computer & network Hardware and peripherals inventory.

Preferred candidate profile

Graduate with diploma in Computer applications from Reputed and experience institute.
Good knowledge on use of fundamental Software i.e. MS Word, Excel, Access and should have excellent communication skills.
The candidate should have minimum four years of experience as helpdesk coordinator.

Looking for immediate Joiners or 15 Days Joiners

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): Delhi, NCR

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Keyskills: Helpdesk Management Service Desk SLA Management MS Office

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₹ -4.25 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Coforge

Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...

Help Desk Coordinator @ Coforge

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