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Technical Analyst, Linux @ Augusta Infotech

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 Technical Analyst, Linux

Job Description

Job Description :

- Technical Analyst Linux with Scripting experience

- Create and support automation using perl, python, bash, etc

- Responsible for managing day to day support activities in the form of incident and service requests

- L2/L3 support for incidents/tickets raised liaise with multiple SME teams and Customer management teams as required

- System administration of Linux systems and variants

- Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes

- Manage escalations from other customer facing teams isolate the issues with proper Troubleshooting steps

- Root cause analysis Incident report to Management teams and Stakeholders after a Major incident

- Work with Service Providers, Hardware vendors to determine causes of device failure/issues

- Communicate effectively with internal and external audiences with varying levels of technical expertise

- Work on improvement/maintenance projects

Minimum Qualification and Experience : At least 6 - 8 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems needed.

Mandatory Skills :

- Scripting automation experience in Python, Perl and Shell

- Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.)

- Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers

- Troubleshoot performance, availability and functionality issues determine root cause

- Familiar with Virtualization Platforms

- Experience in version control tools like Gitlab, Code Commit

- Experience with Database

Desired Skills :

- Knowledge of Redhat Satellite server will be advantageous

- Familiar with Grafana, Prometheus

- Knowledge/Experience in maintaining and supporting network environment

- CCNA certification will be an advantage

- Competency Requirement

- Excellent communication and inter-personal skills

- Exposure to quality systems (ISO / CMMI)

- Understanding on ITIL process or similar methodologies

- Should be a quick learner with an eye for detail

- Drive for results within deadlines

- Demonstrate a high degree of self-motivation and tenacity to get the job done

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Augusta Infotech
Location(s): Trivandrum

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Keyskills:   Web technologies Software installation Networking Linux XML Network Administrator HTTP Server configuration Firewall

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Augusta Infotech

Augusta Infotech Augusta Infotech is a leading Executive Search and Recruitment service provider for IT and Non-IT staffing needs. We have been part of talent acquisition teams with several corporate organizations for the past two decades as an internal stakeholder and as a service provider. Es...