CIB Global Finance and Business @ Talent Corner

Job Description

This inclusive employer is a member of myGwork the largest global platform for the LGBTQ+ business community. Posting Description As the part of Business Support Management team, you will spend every day defining, refining, and delivering our commitment to meet the needs of our global business. Demonstrating keen attention to details as well as delivery of best practices, you will leverage a deep understanding of Application needs for Corporate and Investment Bank teams, knowledge of different platform to submit Application Requests and an interaction with Onshore team to provide excellent client services. If you are intellectually curious and have a passion and enthusiasm to work with an active and challenging environment, you may be the perfect fit for our team. Job Summary As a Team Member in Specialist Services, you will be responsible to perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with. audit/compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution. Job Responsibilities Oversight to identify, work through the migration of tasks from onshore to offshore and their subsequent execution. Perform monthly/quarterly certifications analysis for physical access, voice recording and various other process in line with audit/compliance requirements. Creating and managing procedure documents for all the process under the scope of team. Partner with onshore teams to ensuring all the rules are updated on a timely basis in line with audit/compliance requirements. Taking full responsibility /ownership ensuring all the deliverables of the assigned processes are met on time. Create reporting to identify and monitor determined KPIs for activities undertaken. Manage and execute additional validation/control processes as per documented procedure. Required Qualifications, Capabilities And Skills Requires high attention to detail while multi-tasking and working to target volumes. Demonstrated control/process improvement focus. Strong communication skills, both verbal and written an ability to articulate clearly, logically and succinctly. Able to work effectively under pressure and in a rapidly changing environment to meet deadlines. Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required. Comprehensive training will be provided on the Specialist Services team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out. Preferred Qualifications, Capabilities And Skills VBA/Macro skills will be an added advantage but not essential. Bachelors degree (or equivalent experience) Proficiency in Excel, PowerPoint, Word

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: BFSI
Functional Area: Not Applicable
Role/Responsibilies: CIB Global Finance and Business

+ View Contact

Keyskills:   Client services KPI monitoring Excel PowerPoint Word Application needs Procedure documents management VBAMacro skills