Portuguese Language (SPE/SME) - Gurgaon @ Cognizant Technology

Job Description

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: Gurgaon - permanent work from office

Travel: Not required

Educational Background: Minimum Graduate

• Excellent communication skills (written and verbal) in Portuguese language.
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills and ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills and ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Ability to use a desktop computer system
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Flexible with the working schedule
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Resolving Technical complex queries
• Escalation channel to drive solution of B2B queries
• Drive continuous improvement through root cause identification and defect elimination.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Portuguese Portuguese Language