Customer Care Representative - Incident Management @ NCR Corporation

Home > Operations

Customer Care Representative - Incident Management

NCR Corporation
2 - 4 years
Mumbai
7 months ago
Email to a friend
Report this job

Job Description

Helpdesk Representative

Reports to: Team Leader (Incident Management)

Key Responsibilities:

Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.
Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information.
Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Consistent and effective follow up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
Requires rotation in work hours involving weekend, holiday or extended hours.

Basic Qualifications/Minimum Criteria

Graduate / High School Diploma (from any stream).
Minimum 1-year related experience. Preferably from the ATM industry (Banking/ATM MSP).
Basic PC/Microsoft Office skills and telephone skills.
Good Soft skills & Interpersonal skills (verbal & written) is a must.

Job Classification

Industry: FinTech / Payments
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Incident Management Communication Skills ATM Operations MS Office

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ -4 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Quality Manager / Senior Manager Home Health - Medical Coding

Gebbs Healthcare

9 - 14 years

Hyderabad

5 days ago

₹ Not Disclosed

Fleet Management - MARS (Ambulance)

Manipal Hospitals

4 - 9 years

Bengaluru

5 days ago

₹ Not Disclosed

Customer Service Executive

Teleperformance

0 - 5 years

Mumbai

6 days ago

₹ 50,000-3 Lacs P.A.

Non Customer Service Healthcare Lead - BPS

Hexaware Technologies

1 - 4 years

Mumbai

6 days ago

₹ Not Disclosed

NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

Customer Care Representative - Incident Management @ NCR Corporation

Home > Operations