Site Reliability Engineer @ Ntech It Solutions

Job Description

Experience in Cloud administration and troubleshooting(GCP is recommended) or AWS or AZURE Experience with Kubernetes or comparable technology. APIGEE OR API Management experience is Mandatory. Experience with CI/CD technologies like Jenkins, GitLab Experience with observability stacks like Dynatrace, Prometheus, ELK stack.( Create and manage alert ) Understanding of Linux system and logging Expertise in AWS/GCP cloud infrastructure desirable Strong technical analytical, troubleshooting, and problem-solving skills. Strong sense of ownership, urgency, and drive Excellent verbal, written, communication and receptive listening skills (English). Respond to cases within SLA, with the appropriate level of urgency. Escalate issues to internal teams promptly when required. Familiarity with Jira will be a plus. AWS/GCP Certifications are highly desirable. An understanding of End-to-End business infrastructure components and maintain their health. Eager to. learn new technology Should be a good team player Job Responsibilities: Provide world class customer service experience both technically and with soft skills. Assist customers troubleshooting cloud services. First point of contact for internal cloud platform users. Apply technical acumen and customer-facing skills to effectively represent the public cloud team. Manage the lifecycle of incidents, acting as the single point of contact for the customer ,impact analysis, internal stakeholder coordination and communication. Implement key post escalation actions from post incident reports. Follow best practices of incident response and site reliability

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: Site Reliability Engineer

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Keyskills:   GCP AWS AZURE Kubernetes APIGEE Jenkins GitLab Dynatrace troubleshooting verbal communication written communication SLA management Jira Cloud administration API Management CICD observability stacks Prometheus ELK stack Linux system AWSGCP cloud infrastructure technical analytical problemsolving listening skills EndtoEnd business infrastructure AWSGCP Certifications new technology learning team player