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CSS Analyst Voice @ NCR Corporation

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 CSS Analyst Voice

Job Description


About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
ESSENTIAL S:

  • Candidate should be comfortable to work in 24/7 environment.

  • Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required.

  • Microsoft Certified Desktop Technician preferred.
  • TECHNICAL S:

  • Extensive knowledge of troubleshooting Windows 10 and Mac Monterey operating systems.

  • Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications.

  • Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN.

  • Should be skilled in virus/malware removal and troubleshooting customized applications.

  • Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth.

  • Knowledge of mobile device
  • COMMUNICATION S:

  • Candidate should have excellent communication - Strong command of English sentence structure, vocabulary, and grammar.

  • Neutral accent, suitable speech rate, appealing voice, and confident tone.

  • Ability to talk naturally with no need for filler.

  • Call management and effective email communication skills.
  • Offers of employment are conditional upon passage of screening criteria applicable to the job.
    EEO Statement
    NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
  • Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
  • Job Classification

    Industry: Software Product
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Voice / Blended
    Role: Technical Support - Voice / Blended
    Employement Type: Full time

    Contact Details:

    Company: NCR Corporation
    Location(s): Mumbai

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    NCR Corporation

    At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...