Subject Matter Expert - US Mortgage Loan Servicing
- Cognizant
- 4 - 6 years
- Hyderabad
- 7 months ago
- Email to a friend
- Report this job
Job Description
Job Description of Subject Matter Expert (SME)
Job Title: SME
Reporting to: Team Manager/Team leader, Operations
Objectives
The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.
Key Result Areas (KRAs)
Operations:
- SME needs to be an expert in US Mortgage loan servicing especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents.
4+ years experience working with US Mortgage in a servicing/collections environment.
- 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required.
- The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team.
- Maintaining and documenting all process and investor updates received from the business area.
- Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
- Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members.
- Conduct the regular knowledge checks with the teams.
- Actively involved in suggesting and driving process improvements.
- Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
- Monitor and coach underperformers to improve their quality and efficiency.
- Be a part of the regular production and produce agreed numbers.
- Address and ensure resolution on all process related queries of the team members.
Qualification:
- Diploma / Graduate any discipline.
- 4 - 5 years of experience in BPO, US Mortgage loan servicing .
Skill Sets
- Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle.
- Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation.
- The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
- Need to be well-versed with US Regulatory and investor guidelines.
- Good interpersonal skills
- Good written and verbal Communication skills
- Analytical and good judging skills
- Ability to grasp and learn quickly.
- Ability to coach
- Self-motivated
- MS Office Knowledge
- Ability to plan.
- Should be able to prioritize the daily work.
- Flexibility to work in different shifts.
- US -Mortgage Certification will be a value add.
- Should be willing to work from office and in night shifts
If interested, please share your resume to pr********************n@co******t.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Subject Matter ExpertEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: mortgage servicing us mortgage foreclosure mortgage loss mitigation Escrow Loan Setup Loan Processing Loan Servicing Closing Loan Operations Bankruptcy
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