Quality Manager
- IGT Solutions
- 10 - 15 years
- Noida, Gurugram
- 7 months ago
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Job Description
Roles and Responsibilities
Urgent requirement for the position of Manager - Quality ( Travel).
Interested candidates are requested to provide an updated resume at sw**********a@ig*********s.com
7042379***
May please find the below job description for your reference:
Roles & responsibilities-
- Team Management - Managing a Team of Assistant Manager ,Quality Evaluators and Team Leaders for aligned Processes
- Should have time and people management skills
- Quality Activities - Documentation for Transaction Monitoring
- Keeping Track on Process Trends
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Participate in quality systems improvement activities using six sigma methodologies
- Recommend initiatives to improve transaction Quality through new quality tools and Motivational
- Dip check compliance - Weekly basis
- Calibration compliance - Weekly basis
- Weekly and Monthly reports - Weekly and Monthly basis
- Identify bottom Quartile and steps to improve them.
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Participate in quality systems improvement activities using six sigma methodologies
- Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach
Desired Candidate Profile
- Travel domain experience shall be preferred (Mandatory)
- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills in English.
- Organized and Methodical, Target and deadline driven.
- Knowledge of all QC Tools like Pareto, Six Sigma etc.
Perks and Benefits
- Work from Office
- 5 Days working
- 24*7
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: Airline Process team management Quality Management Transactional Quality Client Management QC Tools DSAT call quality audit ACPT analysis CSAT calibration
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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