Customer Support Agent
- Fps Innovation Labs
- 1 - 4 years
- Pune
- 7 months ago
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Job Description
Role & responsibilities
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Performs 50% voice and 50% non voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
Soft Skills
- Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
- Excellent multi tasking ability and research skills.
- Good customer service orientation.
- Ability to set expectations, deliver and mediate information in a positive way.
- Good attention to details and meticulous attitude.
- Good time management skills.
- Critical thinking and decision-processing skills.
- Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
- Must be willing to work onsite (3rd floor, Panchshil Avenue, Kalyani Nagar - wadgoan sheri Rd, pune MH 06)
- Must be willing to work in a shifting schedule including weekends and holidays.
Technical Skills
- Typing speed of at least 35 WPM.
- Effective business writing skills.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.
Experience, Education, Age
- Must have 1 year customer experience in BPO.
- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
- Multi channel and omni channel experience is also an advantage (voice and non voice experience).
- Completed Senior High School or its equivalent (2nd year college).
- College degree preferred but not required.
- Legal age of employment; at least 18 years old.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Fps Innovation LabsLocation(s): Pune
Keyskills: Customer Care Voice Process International Voice Process Blended Process Customer Service International Call Center International BPO
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Fps Innovation Labs
By combining our deep domain expertise with cutting-edge technology, Full Potential Solutions (FPS) is a US-based product company that helps contact centers around the world better engage with their customers. We are building cloud-based analytics products to enhance the end-to-end customer jour...
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