Executive - Customer Management @ Capita

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Executive - Customer Management

Capita
3 - 8 years
Mumbai
8 months ago
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Job Description

Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

Inbound calls/outbound calls and deliver an excellent customer experience.

To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion.
To respond to all contacts from both internal & external customers made via all the available channels.
To accurately capture data and enter it into the relevant systems

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: Capita
Location(s): Mumbai

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Keyskills: Outbound Customer management HP data protector Senior Executive KPI Focus Legal Customer experience Customer complaints Management

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Executive - Customer Management @ Capita

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