International Chat/customer service - Mumbai @ Trigent Software

Job Description

Role & responsibilities:

Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner

        Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation
        Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot
        Willingness to work mainly US shifts in a 24/7  environment with shift rotations
        Prior Chat Experience. Preferably has worked on dual concurrency.
        Ability to multitask and work with multiple tools in order to provide the best resolution
        Functional knowledge of using CRM solution an
        Domain knowledge of US Customer Service, preferably Telecom industry
        Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills
     Typing speed is crucial (Speed 40 words per minute 95% accuracy)
    Sales/Retention/Tech experience would be an add on
*    Good written and verbal communication skills.

INTERESTED CANDIDATES PLS REACH OUT TO RA***L@88*******1.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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