Serve as the acknowledged expert and information source for staff.
Interview, hire, commend and discipline staff. Conduct performance reviews on an annual basis and as necessary. Regularly provide feedback to staff and set goals for improvement.
Assure staffing needs are met. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.
Process time cards in an accurate and timely manner.
Respond to employee questions/concerns on an individual basis as needed.
Conduct program area meetings to apprise staff of changes and to address broader based program area issues and initiatives.
Personally perform functions supervised
2. Serve as principal contact of Omega to the client
Advise the client of issues that may arise relating to obtaining prior authorization.
Work collaboratively with prior authorization staff on issues related to prior authorization.
Represent Omega in meetings and on committees.
3. Develop and implement systems and procedures for prior authorization and denial management functions
Monitor adherence to policies and established procedures.
Works with Training and Quality Analyst on improving the process and to develop quality control measures. Implement appropriate measures.
Monitor program area performance focusing on accuracy, timeliness, productivity etc.
Works with other stakeholders to ensure smooth production of the team
Monitor productivity to optimize utilization of staff resources; including monitoring staff working from home
4. Provide information for budget preparation.
5. Perform other duties, as assigned.
Job Classification
Industry: BPO / Call Centre Functional Area: BPO / Call Centre Role Category: Accounting & Taxation Role: Accounts Receivable Manager Employement Type: Full time