Spanish Tier 1 Service Desk Associate - - ITC
- ITC Infotech
- 1 - 2 years
- Mexico
- 1 month ago
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Job Description
ITC Infotech is looking for a Spanish Tier 1 Service Desk Associate to join the Mexico Team
Location: Monterrey - onsite
Your X-Factor
Work ethic - You are a consummate professional.
Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
Impact - You are a critical thinker with an emphasis on creativity and innovation.
Passion - You have the drive to succeed paired with a continuous hunger to learn.
Leadership - You are trusted, empathetic, accountable, and empower others around you.
What youll do:
- Ensure proper recording, documentation, and closure.
- Provide Remote resolution to issues/queries where applicable.
- Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
- Single point of contact for the end users related to Issues/Requests
- Log, Track, Route, and redirect problems to the correct resources.
- Properly escalate unresolved queries to the next level of support
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
Must Haves:
- Overall, 2- 3 years of work experience in technical support environment.
- Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
- Good knowledge of O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
- Understanding of Windows OS support activities like startup issues, memory & disk utilization.
- Understanding of printer functionalities.
- Understanding of different hardware and OS (Desktop, Laptop).
- Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
- Understanding of VPN connectivity & troubleshooting.
- Provide Level 1 support for end user issues and convey resolutions to end user queries.
- Provide Remote resolution to issues/queries where applicable.
- Availability 24/7 - shift rotation
- Excellent proficiency in English and Spanish languages.
Our Mission:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: ITC InfotechLocation(s): Mexico
Keyskills: spanish technical consulting verbal communication networking microsoft office suite windows os environment technical support end user service desk desktop vpn infrastructure writing desk desktop support troubleshooting it helpdesk communication skills ms office hardware
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ITC Infotech
ITC Infotech India Limited provides information technology services. The Company delivers business consulting, customer relationship management, data warehousing, enterprise resource planning, mainframe services, quality assurance, and testing.
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