Hiring For Tech support -Voice - Chennai -SPE @ Cognizant Technology

Job Description

Dear Candidate ,

PFB Details :

1. Job Summary

Need to handle Level 1 Tech support inbound Calls for chain of veterinary hospitals

2. Key Responsibilities

1)Answering calls for North American region

2)Resetting Domain passwords and application password

3)Trouble shooting internet issues, performance issues, application support and all end user related quries

4)Create tickets in service now and assign tickets to support teams for out-of-scope issues.

5)Excellent written skills and communication is must.

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