Team Leader @ Transformplus

Job Description

Team Manager|Service Delivery Manager - B&L Qualification: Graduate,MBA(exclusions MCA,BCA,BTech depending on the type of project) Responsibility: Business,Customer,Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand) Provides project updates. Create,collate periodic reports for client report meetings. Ensures data integrity of data presented to client. Project,Process. Ensure process deliverables are met. Acts as an SME for the team to Identify and resolve issues and document all process changes. Monitor and review first level processing. Process complex Transactions. Handle first level escalations from client. Identify and assess service improvement opportunities. Contribute to process improvement initiatives. Perform quality checks,audits to ensure data integrity error free processing and identification of risks. Identify and report process changes. Adhere to the mandatory. industry regulation and compliance requirements for the given process. Perform Audit Foresee Risk and institutionalize necessary controls. Knowledge Management,Perform knowledge sharing. Update Process documentation user manuals as appropriate for the process. Participate in knowledge transfer. People,Team Management,Ensures alignment to org driven metrics and hygiene needs in terms of. a. Pyramid and Span. b. Job Rotation of resources. c. Cross Skilling of Resources. Mentors,coaches and grooms teams members to grow. Drives teams learning and innovation index goals. Delegates assigns and reviews tasks given to team members for accuracy. Performance Management and development plans. Manages attrition and absenteeism. Ensure Accurate Tracking and collating of Quality and KPI metric data. Must Have Skills MS Excel MS Office MS Word Good To Have Skills Account Management-Acquirer Acquirer & Acquirer Processor

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Operations Management / Process AnalysisCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader

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Keyskills:   MS Excel MS Office MS Word Account ManagementAcquirer Acquirer Acquirer Processor