Team Leader Operations
- Transformplus
- 2 to 7 Yrs
- Bengaluru
- 1 month ago
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Job Description
Hi,
We are looking for Team Leader
!!Desired Candidate Profile!
Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre.
Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat.
Should have knowledge of Lean six sigma green belt certification content.
Minimum 1.5 years experience as Team Lead (On papers)
Should have managed Team and worked towards bottom quartile.
Joining Date : Immediate joiner> 30 Days.
Must be a graduate
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Operations Management / Process AnalysisCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Operations
Keyskills: team coaching attrition team handling kpi operations management team management shrinkage team leader
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