IT Infrastructure - Service Delivery Manager
- A Logistics -Supply
- 12 - 16 years
- Mumbai
- 1 month ago
- Email to a friend
- Report this job
Job Description
Position Title: IT Infrastructure -Service Delivery
Location: Vashi, Navi Mumbai (This is a Work from Office role - the candidate should be comfortable working from the Navi Mumbai office - Mumbai-based candidates would be preferred.)
Reports To: Director IT India
Key Responsibilities:
- Responsible for Incident Management, Problem Management Configuration Management, Demand Management etc. Implement Industry based best practice methodologies and standard ways of working based on ITIL methodologies to ensure the highest quality delivery of outputs from the team. Team Management. Responsible for leading and owning critical customer communications, including regular status reviews, to ensure effective delivery and customer satisfaction
- Administering and managing Statements of Work and SLAs, ensuring the SLAs and KPIs are achieved as defined in the SOW. Responsible for Service Improvement Plans. Provide status reports. Identify issues, risks and manage them. Responsible for managing end to end delivery Conduct periodic delivery reviews identify issues and resolve them advise on risks and suggest corrective actions
- Work with stakeholders to build capability plans in line with upcoming requirements includes cross training and upscaling Work closely with customer management to understand the business requirement for the projects developing effective working relationships and ongoing management processes for the project (service management, infrastructure, technology) Manage monitor and motivate the cross functional teams assigned to the projects Acts as primary point of contact from India office with the customer and UK team leads, and Directors
- Ensure all deliverables are achieved and review all customer roadmaps to ensure both tactical and strategic impact.
- Responsible for team operational schedules, hours of coverage, on call, etc.
- Deploys processes and ensures teams comply with standards of delivery
- To take initiative in gaining in-depth experience in areas of technology relevant to current and upcoming project demand
- Working outside normal hours to provide a 24x7 support service.
Qualifications:
Essential
- Preferable degree in any field or otherwise other equivalent qualifications or relative work experience.
- ITIL Certified
Desirable
- Other professional IT qualifications/ Certifications / MBA
- PMP/Prince 2/Scrum Master
- Certification in CompTIA Security+/ CISSP/ CEH/ CCNA/ CISM CISA/ CWSP/ CCNP/ AWS Cloud services
Experience:
Essential
- Must have a good knowledge and experience in IT infrastructure, Security, Google workspace for business and end user computing
- Overall 12 15 years of experience in the IT Industry, out of which minimum experience of at least 5 years in service delivery and project management
- Must have good Client facing, resource management and leadership skills
- Proficiency in ITIL including Incident Management, Problem, Configuration Management, Demand Management etc.
- Lead multiple Network and Security implementation Projects
- Ability to meet the financials targets set by higher management
- Should be able to collaborate with senior management on client account management and growth
- Excellent delegation and negotiation skills along with strong people management skills
- Managed/ lead team of at least 15-20 members
- Ability to communicate actions ideas and plans clearly
- Rigorous monitoring capacity
- Ability to summarize reports, escalate wisely and on time
- Excellent communication and presentation skills
Desirable
- Strong business knowledge and experience in Logistics, Automotive or related industry would be an added benefit.
- Knowledge of best practices for quality control measures.
- Experience in creating proposals, deal reviews and making presentations to the clients
- Experience of working with teams in the UK
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area: Courier / Logistics (Logistics Tech)
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time
Contact Details:
Company: A Logistics -SupplyLocation(s): Mumbai
+ View Contact
Fraud Alert to job seekers!
₹ 22.5-25 Lacs P.A
Similar positions
A Logistics -Supply
About companyA U.K based client who are into Logistics & Supply chainCompany InfoAddress:Navi Mumbai
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
