Immediate Joining | Sr. Executive & Asst. @ NetImpact Solutions

Job Description

We are expanding our team and looking for smart individuals to join our Banking process in operations - customer escalations team.

Required Candidate profile-

- Dynamic personality

- Excellent communication and written English skills.

- Work from office (Location Noida Sec 128).

- Candidates from Banking or fintech Industry are only recommended to apply.

Job Location - Noida, Sector - 128

Qualification and skill-set required-

- Minimum 1 year experience in handling customer escalations for a banking/fintech process Social Media Escalations/NODAL/PNO/HIGHER Level Escalations/Email Support Domain.

- Knowledge of banking terms and understanding of user sentiments is preferable.

- Proficient in Written English, should be able to come up with immediate creative responses.

- Experience in handling email grievances/queries would be an advantage

- Bachelors /Master's degree in any stream.

Job Profile-

- Addressing customer queries at the correct authorization level.

- Replying back to the queries of the customer through email or on social media channels.

- Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time.

- Making sure to meet and exceed escalation committed service levels.

Skills required-

- Good communication and written English skills.

- Good comprehension skills.

- Team player with collaborative approach.

- Positive and zeal to perform and achieve goals.

Interested applicants may send their profiles at am***a@ne*************d.com or connect at 9003362***.

Regards

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