Associate Process Manager - Navi Mumbai,Mumbai
- Orange Business
- 1 - 5 years
- Mumbai
- 2 months ago
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Job Description
- The Process Champion should own the process being worked on by the project team and is ultimately responsible for the success of that team.
- Manage process including coordination, review and closure.
- Manage the analysis, selection and assignment of identified critical and flagged accounts on a global basis.
- Experience with multi-vendor teams
- Should understand Six Sigma, PDCA Cycle, 5S method and SIPOC analysis.
- Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers.
- Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
- Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
- Should also possess good communication skills. In addition, they are responsible customer requirement.
- Ensures adherence to ITIL framework.
- Good Communication skills and ability to coordinate with customer stakeholders.
about you
- The Process Champion should own the process being worked on by the project team and is ultimately responsible for the success of that team.
- Manage process including coordination, review and closure.
- Manage the analysis, selection and assignment of identified critical and flagged accounts on a global basis.
- Experience with multi-vendor teams
- Should understand Six Sigma, PDCA Cycle, 5S method and SIPOC analysis.
- Co-ordination with internal Support Delivery Managers, Critical Situation Managers & Technical Support Engineers.
- Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
- Person must have exceptional writing and oral communication skills be able to synthesize complex and confusing information into crisp exec summaries for a variety of audiences.
- Should also possess good communication skills. In addition, they are responsible customer requirement.
- Ensures adherence to ITIL framework.
- Good Communication skills and ability to coordinate with customer stakeholders.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: Orange BusinessLocation(s): Mumbai
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Keyskills: Process Associate Focus PDCA ITIL framework Process Champion Customer service Management Vendor Technical support Six sigma
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