Project Manager - Services @ Envicare Technologies

Job Description

(Posting). Collaborate with key leaders to define data needs Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users Drive the development and implementation of important information to improve service Develop comprehensive professional development to train employees to access and analyze data throughout the organization Develop strategies for long-term, sustainable systems to support the delivery of instruction Facilitate communication between stakeholders, successfully facilitating necessary negotiations Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems Gather data on user experience and implements plans of action. to improve user experiences Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals Working knowledge of ITIL framework. Prior Service desk experience a must Experience in online knowledge management, knowledge management tools Experience in Content writing and instructional design Exposure to similar role for a minimum of 1 Year. Experience of working in 24/7 environment. Experience with Excel, Access and other database programs (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA Qualification B-Tech No. of Positions 1 Skill (Primary) Technical Competencies-Project Management-Knowledge Management Auto req ID hidden_mobileBR

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Engineering Design / ConstructionOil & Gas Engineering
Functional Area: Not Applicable
Role/Responsibilies: Project Manager - Services

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Keyskills:   Project Management Knowledge Management Content Writing Instructional Design ITIL framework