Manager, Business Analysts
- Equinix
- 1 - 6 years
- Bengaluru
- 3 months ago
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Job Description
The Manager, Business Analysts supervises a team responsible for commercial fulfillment strategy and process execution to support customer novation, entity name changes, and contract/asset transfer. In addition, she/he oversees the day-to-day operational planning to deliver best-in-class customer experience and operational excellence. She/he will have the tactical accountability on global initiatives to simplify, scale and transform, in support of predictable revenue performance and optimized customer experiences.
Responsibilities
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Supervises and mentors a team to provide proactive professional service and advisory to customers and navigate effectively the global matrix organization
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Manages all dimensions of the employee journey, and inspires staff to become the best version of themselves day after day, and fully embrace the corporate culture
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Pioneers the execution of the global strategy and drive teams to navigate through constant changes and transformation
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Designs and monitors performance metrics and continuously looking for insights and improvement opportunities
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Listens to customers and stakeholders and ensures accountability on commitment
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Reviews exception requests and determines the appropriate managerial guidance
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Manages internal/external escalation and ensure a methodical process is followed to de-escalate, understand root cause(s), and implement corrective and preventives measures
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Works closely with the global leadership team on the strategic and tactical planning to deliver the business outcome and the institutionalization of the changes
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Interlocks with global stakeholder groups and advocates for changes to achieve global consistencies, integrate regional/local nuances, and optimize the commercial fulfillment journey
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Tackles proactively problems or risks impacting strategy or execution, prepares business cases and seek for buy-in on improvement recommendations and actions
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Partners with the global teams to drive process, knowledge, systems and data optimization initiatives and change management efforts
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Supports other global programs or duties
Qualifications
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At least 10 years relevant professional experience, with minimum 5 years as people manager, managing all facets of the employee journey/life cycle
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Strong business-savviness at ease with digital transformation and the digital business landscape
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Active and empathetic listener, able to understand pain points from customers and stakeholders
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Passionate to serve others, win as a team, think outside the box while keeping things simple, and always put customers at the center of everything
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Agile and at best when dealing with problems, ambiguities and changes
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Proven track record managing and optimizing ongoing service operations through process improvement methodologies, change management and observed through appropriate metrics
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Proven track record leading organizations through impactful transformation and simplification
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Excellent storyteller understanding the different customer/stakeholder persona
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Experience working for MNC in Data Center, Cloud, Telecom or Digital Business, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department (desirable)
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Project management and process improvement certified (desirable)
Job Classification
Industry: InternetFunctional Area: Internet
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time
Contact Details:
Company: EquinixLocation(s): Bengaluru
Keyskills: Telecom Change management Operational excellence Business Analyst Operations planning Project management Process improvement Global Strategy Agile Service operations
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Equinix
Equinix (Nasdaq: EQIX) is the worlds digital infrastructure company, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables todays businesses to access all the right places, partners and pos...
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