Tech Support & Customer Support Associate @ Tech Mahindra

Job Description

Job description

Dear Job Seekers ,
Greetings from Tech Mahindra !
We are looking for below Profiles for Bhubaneshwar Location.
Walk-In Time :- 10:00 AM to 2 PM (Sunday Closed) .
Walk-In Venue : - Tech Mahindra Plot No. S, 1, Maitre Vihar Rd, Rail Vihar, Chandrasekhar, Bhubaneswar, Odisha 751023 - Land Mark - Behind Fortune Tower.
Salary : - INR 11,000/- to 12,500/- as per the experience

PURSUING Candidates are not applicable for this JOB Profile 

JOB Location Bhubaneshwar Only

Excellent Communication Skills in English and Willingness to work for 24/7 working environment is a must, which involves Night Shift.
Walk-In Interview directly at the venue for the Face to face Interview Only (No Virtual Interview ).

Please ping your update resume for the Interview appointment @ WhatsApp # hidden_mobile

Responsibilities

• You need to handle E - Commerce Tech Support & Customers' Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
• He/She must show the willingness to learn new things every time and then.
• Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Trouble-shooting & Customer support to premium clients over the phone (inbound)
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Required Skills
• Excellent Oral Communication Skills in English.
• Knowledge on Computers word & Excel .
• Candidate should have Knowledge of OS .
• Willingness to work for 24/7 working environment is a must, which involves (Mandate Night Shift ) Eligibility Criteria
• Age : - 18 - 35 Years
• Local Candidate can apply (Candidates from Bhubaneshwar OR can relocate & stay in Bhubaneshwar)
• This is an OFFICIAL JOB Not a WFH
• At time of Walk-In candidates should have all the education documents / Aadhar card/ Pan card / 2nd Dose of COVID Certificate .

JOB Profile Education Qualification & Experience Required

E Commerce Customer Support :- BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM MA / MCOM // MSC // Mass Communication MBA / PGDMOR - All & any PG's are also eligible Experience: - Any BPO Experienced candidate can apply.

JOB Profile Education Qualification & Experience

E Commerce Technical Support :- BTech / BE /MCA / MTech / MSC IT / MBA-HR only MHM / Mass Communication Experience :- Any Voice Help Desk /Or any International BPO Experienced candidate can apply .

Shift timing - Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.

Please ping your update resume for the Interview appointment @ WhatsApp # hidden_mobile

HR Recruitment Team
Mob :- hidden_mobile 

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / HelpdeskCustomer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Tech Support & Customer Support Associate

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