Cognizant-WalkIn-BPO-Voice Process-Content
- Cognizant Technology
- 1 - 4 years
- Hyderabad
- 1 month ago
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Job Description
- Senior process executive: Excellent Communication, Experience in Content Review/ International voice process/ Semi Voice
JOB Role
You will need to extract relevant information on Activities, Events and Topics related to Points of Interest / businesses, in-line with provided Training and Policy Guidelines and further manage the process metrics on a daily / weekly and monthly basis.Key Responsibilities
- Conduct thorough secondary research to comprehend various resources for information extraction related to activities and events of the given business.
- Read User reviews and extract the activities that can be performed for those Points of interest or Place topics.
- Refer images and videos to extract activities related to that Place topic.
- Evaluate activities and events, and categorize them into different buckets based on instructions
- Identify relevant / irrelevant aspects related to business category, reviews, queries, etc. used for comparing and rating a place.
- Making sure the tasks allotted are completed within the defined SLA/TAT time.
- Should be able to work independently and understand his/her performance metrics for improvement opportunities.
Skills required
- Communication: English communication skills and interpersonal skills.
- Mandatory competency: Good English comprehension with Logical Ability, Data Interpretation.
- Reading and Comprehension: Person should be able to read and comprehend content given, and establish context with the given task.
- Research skills: Ability to conduct thorough research using Google platform on a variety of pages related to the POIs being evaluated. This includes being able to identify credible sources of information, evaluate the quality, and summarize complex information in a clear and concise way.
- General Awareness: Candidate should have awareness on consumer services such as food & beverages, restaurant, leisure activities, lifestyle and entertainment domains.
- Work timings: Should be able to work in different shifts and locales depending on the business requirement.
- General skills: Attention to detail and accuracy, proficient with computers and MS office / equivalent platforms.
Qualification & Work Experience
- Graduate Level (Bachelors Degree)
- 1-2 years of experience (with preference to experience in fields related to research, creative writing, local reviewers, etc.)
Interview Process:
- HR Screening
- Versant Test ( Cut off- 55 & above)
- Voice & Accent assessment
- Eye for detail
- Ops Final interview.
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time
Contact Details:
Company: CognizantLocation(s): Hyderabad
Cognizant Technology
Cognizant Technology Solutions India Ltd Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combi...
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