Relationship Manager - Margao, Goa,Vasco Da
- ICICI Bank
- 3 - 8 years
- Multi-City, India
- 29 days ago
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- Panaji,Goa, Vasco Da Gama,Goa, Margao,Goa
Job Description
Thank you for considering a career opportunity with ICICI Bank!
Please find below job description about the role.
Applicants from across industries can apply!
The Retail Banking Group of ICICI Bank serves customer segments such as individuals,
business banking, government, and retail institutions. Our customer relationship teams are
present across the country through a wide distribution of over 5,200 branches. Further, our
Digital Banking services offer the full spectrum of banking solutions to our customers. The
relationship teams and the digital channels complement each other to offer a unique value
proposition to our customers. In our endeavor to offer 360-degree banking, we have
adopted a unique customer-centric approach of ICICI Stack. Click here to know more. ICICI
Stack covers the full spectrum of banking services consisting of bank accounts, payments,
banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business
& institutional banking solutions etc.
The Retail Banking Group includes various departments like Self-Employed Segment,
Mortgage, Branch Banking, Affluent Segment, Auto, Cards and Personal Loans, Eazypay etc.
Role of a Relationship Manager
As a Relationship Manager, you get an opportunity to engage with high-value customers of
ICICI Bank and offer 360 degree-banking solutions. You are responsible for developing, and
expanding the ICICI Bank Customer family, by providing unique, fair and optimum solutions
considering the evolving needs of our customers. As a relationship manager, you would be
required to continuously understand the evolving customer preferences, market trends and
identify new opportunities of growth of your portfolio. The role requires you to collaborate
seamlessly across teams at ICICI Bank to offer superior service and ensure a quick
turnaround time for all customer queries and requirements. As we deepen our market
presence, we are in search of an experienced relationship manager to nurture customer
relationships and onboard new customers. As a relationship manager, you understand the
fundamental drivers of the market, business, customers, and competitors. Your insight is
critical to making the right decisions in the pursuit of long-term customer and business
value. We are seeking a qualified relationship manager to extend our market reach through
expert discovery and exploration of new and untapped business opportunities and
relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative,
and help build ICICI Bank as the preferred bank amongst our customers. Key accountabilities
include customer feedback and defined business outcomes.
Key deliverables
- Partner with customers through their life-cycle and offer suitable products and services
based on their financial needs.
Nurture the current customer relationships while maintaining the quality of the portfolio.
Expand and develop the customer base by onboarding new customers.
Analyze consumer needs, current market trends, and potential partnerships to offer
unique and technology-driven solutions.
Collaborate and coordinate to implement different marketing strategies.
Formulate sales strategies, tap into cross-selling and upsell opportunities, to ensure
maximum customer reach.
Collaborate with product specialists, subject matter experts, credit and service teams to
ensure structured and customized solutions as per the requirement of customers.
Offer 360-degree banking to the individual, professional and business ecosystem.
A customer seeks insights and advice and hence superior knowledge and service are
distinguishing factors of success. - A few of your daily activities may include:
Monitor and evaluate industry trends and customer drivers.
Collaborate frequently with internal stakeholders to work towards the right solutions
and market strategy.
Manage proposal response process.
Generate new leads, identify and contact decision-makers, screen potential business
opportunities, select the deals in line with strategies, and lead and facilitate pitch
logistics.
Develop and implement overarching sales and customer relationship strategy, sales
processes and structure.
Support deal structure and pricing with business value analysis. - Educational Qualifications
Graduate degree with experience in relationship management in any industry. - Experience
The relationship Manager shall have an overall experience of 1-8 years in sales and
relationship management in any industry. Applicants from across industries can apply.
New joiners will be assigned a specific portfolio in one of the customer segments. ICICI Bank
equips new employees with the right product and sales process knowledge. The training
programs are comprehensive and endow participants with the right required skills to serve
customers effectively.
Sincerely,
Team ICICI Bank
Job Classification
Industry: BankingFunctional Area: Banking
Role Category: Retail & B2C Sales
Role: Retail Sales
Employement Type: Full time
Contact Details:
Company: ICICI BankLocation(s): Multi-City, India
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