Customer Support Onboarding Associate @ Toast

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Customer Support Onboarding Associate

Toast
3 - 6 years
Chennai
8 months ago
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Job Description

As an Onboarding Support team member, you ll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.

Key Responsibilities

Leverage product knowledge and customer service expertise to support cross-functional workflows
Meet defined SLAs consistently for assigned tasks
Manage multiple tasks with competing deadlines efficiently
Drive continuous improvement within the onboarding process
Collaborate closely with teammates across local and global teams
Communicate openly to raise concerns and share suggestions
Embrace change and proactively pursue learning opportunities
Manage tools including Salesforce.com, Zendesk, JIRA, and Asana

Required Skills Experience

3-6 years of experience in a professional customer service environment, supporting internal teams
Bachelor s degree is mandatory
Strong communication skills (verbal and written)
Experience meeting SLAs in task-driven environments
Analytical and problem-solving mindset
Proficiency in Google Suite
Fast learner, self-starter, and team player

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Toast
Location(s): Chennai

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Keyskills: Analytical Equity Salesforce.com Customer support Customer service Management Continuous improvement JIRA SLAS

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Toast

Toast, Inc. is a cloud-based restaurant management software company founded in 2012, offering an Android-based point of sale (POS) system for restaurants and bars. The company went public in 2021 and is valued at around $20 billion. Toast is used in approximately 120,000 US restaurants and expande...

Customer Support Onboarding Associate @ Toast

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