Utility Bill New Associate - Gurgaon
- Accenture
- 0 - 1 years
- Noida, Gurugram
- 1 month ago
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Job Description
Skill required:Voice Service Desk Voice Support
Designation:New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
"You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions."
What are we looking for?
"?Agility for quick learning ?Results orientation ?Adaptable and flexible ?Ability to work well in a team ?Written and verbal communication " Certifications: [cert1] Roles and Responsibilities: "?In this role you are required to solve routine problems, largely through precedent and referral to general guidelines ? Your primary interaction is within your own team and your direct supervisor ? In this role you will be given detailed instructions on all tasks ? The decisions that you make impact your own work and are closely supervised ? You will be an individual contributor as a part of a team with a predetermined, narrow scope of work ? Please note that this role may require you to work in rotational shifts "
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time
Contact Details:
Company: AccentureLocation(s): Noida, Gurugram
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Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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