Customer Service Executive- Customer Service @ Square Yards

Job Description

Broad outline of the Role Operational role that works under direct supervision, responsible for day-to-day customer service operations Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience 1) Education Graduate Engineer (Electronics , Electronics & Telecom, Computers) or Equivalent 2) 2 years of experience in service provider network operations, CCNP certification Other knowledge/skills Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Key Responsibilities Maintain daily activities and routines. Ensure SLA are achieved and work proactively to maintain the same. Responsible for maintaining the availability of the MPLS Network, its various elements and services riding on the network. Incumbent would be working in shift handling various network incidents, mitigating and restoring the same. Incumbent would work. for supporting various IP, VPN and other MPLS enabled services Customer issues identified to be related to the network fault.one would be driving the N/w strength As a part of network operation, Key KPIS will be of managing Network Monitoring , Network and customer service assurance and Service delivery as per TAT. As a member of Service Assurance resolution of faults at lightening speeds and steering network away from faults would be the prime focus. Handling the escalation and leading the shift operation . Significant role will be in network expansion, optimization and improvement actions Technical administration or troubleshooting to ensure the efficient functionality of the solution. Technical Competencies Technical -IP QoS, MPLS QoS, Switching (MST) , Multicast ,IPv6,GRE, IPSEC, DMVPN, .Huawei, Nokia , Cisco , Arista , Juniper Series routers and switches .FortiGate firewall , DDOS solution , SD WAN .Knowledge of Transport networks and WAN troubleshooting. Functional Good understanding of ISP Operations and Routing, Internet BGP Architecture, MPLS VPNs in a service provider environment. Experience in the NOC of an Internet Service Provider is desired.System Understanding of OS-UNIX ,LINUX , SYSLOG ,NMS, Knowledge / Skills Communication Skills

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Interior Design
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive- Customer Service

+ View Contact

Keyskills:   Multicast IPv6 GRE IPSEC DMVPN Arista FortiGate firewall Transport networks WAN troubleshooting Routing LINUX SYSLOG NMS Communication Skills CCNP certification IP QoS MPLS QoS Switching MST Huawei Nokia Cisco Juniper Series routers switches DDOS solution SD WAN ISP Operations Internet BGP Architecture MPLS VPNs OSUNIX