Cluster Manager - Facility Management
- Bliss Facility
- 5 - 8 years
- Bhopal
- 6 months ago
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Job Description
CLUSTER MANAGER FACILITY MANAGEMENT
Job Profile:
To lead and manage a group of client sites (cluster) ensuring high-quality service delivery, client satisfaction, manpower optimization, operational efficiency, compliance adherence, and profitability of the business unit.
Key Responsibilities:
1. Operational Management:
- Supervise and manage daily housekeeping and manpower operations across multiple client sites.
- Ensure deployment as per agreed manpower, scope of work (SOW), and SLAs.
- Conduct regular site visits and audits to monitor service quality and process adherence.
- Ensure timely shift start-up, uniformity, tool and equipment usage, and process compliance.
2. Client Relationship Management:
- Act as a key point of contact for all clients within the cluster.
- Address client concerns, feedback, and service issues promptly.
- Conduct monthly client reviews and maintain strong communication channels.
3. Team Management:
- Lead and guide a team of Site Incharges/Supervisors and ground staff.
- Ensure proper training, discipline, grooming, and performance of all team members.
- Handle manpower planning, onboarding, attrition control, and employee engagement.
4. Financial & Commercial Management:
- Ensure adherence to approved budgets and cost controls.
- Monitor billing, revenue realization, and timely invoice submissions.
- Control overtime, absenteeism, and over-deployment.
- Ensure profitability of the cluster by maximizing efficiency and resource utilization.
5. Compliance & Documentation:
- Ensure statutory compliance across all sites (PF, ESIC, Labor Laws, etc.).
- Maintain and update documentation including attendance, muster rolls, compliance registers, and audit files.
- Ensure proper maintenance of HR, operational, and safety documentation.
6. Safety, Quality & Training:
- Enforce safety norms and implement risk mitigation practices at all sites.
- Drive continuous improvement and operational excellence.
- Organize regular trainings (TBTs, SOPs, fire safety, etc.) for teams.
7. Reporting & MIS:
- Submit daily/weekly/monthly MIS reports as per company formats.
- Track KPIs like productivity, SLA compliance, attrition, OT %, GOM, and client satisfaction scores.
Key Skills and Competencies:
- Strong leadership and people management skills
- Proficient in operational planning and execution
- Client-centric approach with effective communication
- Knowledge of statutory and labor compliances
- Problem-solving and decision-making ability
- Proficiency in MS Office, especially Excel and PowerPoint
- Ability to travel within the cluster as required
Qualifications:
- Graduate in any discipline (preferably with MBA or Diploma in Facility Management/Operations)
- Minimum 58 years of relevant experience in Facility Management / Housekeeping / Manpower Supply
KPIs / Performance Indicators:
- Client Retention & Satisfaction (CSAT)
- SLA Adherence
- Manpower Deployment Efficiency
- Attrition & OT Control
- Timely Invoicing & Collection
- Compliance Adherence
- Gross Operating Margin (GOM)
- Employee Engagement & Training Coverage
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Administration & FacilitiesRole Category: Facility ManagementRole: Head - FacilitiesEmployement Type: Full timeContact Details:
Company: Bliss FacilityLocation(s): Bhopal
Keyskills: Facility Management Soft Services Budget Management Operational planning and execution Area Operations Customer Management Housekeeping Management Manpower supply Leadership Skills
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