Team Leader For Outbound Sales Insurance (Life)
- Hexaware Technologies
- 4 - 9 years
- Mumbai
- 1 month ago
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Job Description
Hiring Team Leader For Outbound Sales Insurance (Life & Term)!.
Team Leader: Outbound Sales Insurance:
- Graduates/undergraduates both will work
- General shifts.
- On paper, 1+ years experience as a team leader and, over all, 3+ years experience should be there.
- The candidate should be from the sales (insurance preferred) voice domain.
- Good communication skills
- Should be well versed in his or her KRAs as team leader
Responsibility:
Ensures adherence and meeting the contractual SLAs consistently
- Manage the incoming workflow along with focus on team efficiencies (Productivity)
- Drive Quality and compliance within the team and inculcate customer centricity
- Manage customer escalations, identify the issue, prepare and share the RCA
- Drive team performance to achieve the performance benchmark and strive for excellence
- Identify areas of improvements within process / team and implement changes in required areas
- Is able to communicate clearly, both written and in speech and works accurately and with eye for details
- Drive team performance through constant feedback and guide through career progression
- Responsible for managing and ensuring on the communication of system issues/outages to all stakeholders
- Raise and follow through on the change management request
- Ability to manage work efficiently with minimum guidance
- Source and implement ideas for ease in day to day operation.
Mandatory:
- Excellent communication and team management skills
- Excellent customer and client relationship skills
- Commitment to achieve deadlines provided and result oriented
- Ability to make sound judgment & be decisive
- Logical thinking and attitude for learning
- Delight customers, and go above and beyond the call of duty
- Has empathy for the customers situation
- Works with highest degree of accuracy and with eye for detail
- Build a long-term relationship with the customer in the best interest of both customer and client
- Able to work under pressure and with stringent timelines during times of need in rotational shifts/day and even on regional holidays.
if seeking for an opportunity & above Outbound Sales Insurance skills sets matches with your current or prior experience than kindly share your resume in order to connect a detailed role model discussion.
Thanks,
Matilda D'mello
Lateral HR TAG, Sr. Officer
Hexaware BPS
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success
Employement Type: Full time
Contact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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