Manages and oversees the development and management of finance operations projects and initiatives for a large and complex business unit or group.
Develops processes and procedures for consistent and accurate analyses and reporting, and ensures they are in place and followed.
Conducts multiple, highly complex analyses on industry key performance indicators (KPIs) and develops recommendations for leadership.
Oversees the analyses of internal KPIs to identify past and current trends and creates reports on trends and variances.
Manages the development of financial models, and analyses to track and ensure cost control and group efficiency.
Provides management oversight and operational expertise to the group and direct reports Duties & Responsibilities Operational Strategy
Manages the development of programs to improve financial operations efficiency, consistency, and compliance in support of the units/groups financial business objectives.
Executes strategic initiatives across the unit to drive efficiency and value. Operational Analyses and Reporting
Manages the internal financial, planning, and analysis projects and initiatives for the business, including budget, forecast, and ad-hoc reporting
Manages the development of highly complex analyses and reports in order to provide accurate, timely, and actionable financial and/or performance improvement recommendations
This includes utilization analysis, overhead cost control and analysis, P&L analysis, backlog analysis and trending, staff workload analysis, SWOT analysis, Risk and Opportunity Analysis
Oversees the development of consolidated findings to provide insights and recommendations into business performance, levers, and opportunities
Supports leadership decision making with in-depth analysis and assessment of business processes
Manages approvals and reporting for hardware, software, cellphones, and capital expenses
Resource and Performance Management Support
Oversees finance operations monitoring of the unit s/groups talent acquisition, and resource and performance management processes
Participates in regular discussions with recruiters to track and monitor priority hires and reports progress to unit/group leadership
Ensures staffing start dates are monitored and tracked as they relate to forecasting and equipment procurement
Oversees the tracking, calculation and reporting on KPIs for SPARS staff and staff that have a role with defined goals and metrics
Reviews the analyses of performance metrics, including quarterly results for staff in the bonus program
Manages the group award program budget
Performs other duties as required. Skills and Abilities Demonstrates expert knowledge and understanding of financial measures, metrics and trends. Demonstrates excellent project and program management skills. Demonstrates excellent ability to manage ambiguity by operating effectively, even when things are not certain or the way forward is not clear. Possesses an excellent understanding of confidentiality and how to exercise diplomacy. Possesses expert ability to build and maintain productive cross-functional relationships. Demonstrates an excellent process-oriented mindset with expert analytical and critical thinking skills. Possesses excellent interpersonal, organizational, and collaborative skills, attentive to detail, and the ability to work independently and effectively in a fast-paced and highly dynamic environment. Expert ability to prepare and deliver insights and recommendations based on analysis. Excellent ability to lead teams of staff.
Minimum Qualifications
Education Requirements: Bachelors Degree.
Job Classification
Industry: BPO / Call Centre Functional Area: BPO / Call Centre Role Category: Treasury Role: Treasury Operations Manager Employement Type: Full time